SG5 Privacy Policy

1 Introduction

SG5 (referred to as "we", "us", or "our") operates the online gaming platform available at sg5.live. This Privacy Policy explains how we collect, use, store, and protect the personal information of players who register and use our platform in the Philippines.

By creating an account on SG5, you confirm that you have read and understood this Privacy Policy. It applies to all interactions with the SG5 platform, including account registration, deposits and withdrawals in Philippine Peso, gameplay, and use of the SG5 mobile app.

This policy should be read together with our Terms and Conditions and our Responsible Gaming guidelines. If you have any questions about how your data is handled, you can reach our support team via live chat on the platform.

2 What Information We Collect

We collect personal information in the following ways: directly from you when you register or use the platform, automatically through your interactions with the site and app, and from third-party services involved in identity verification and payment processing.

Information you provide directly

• Full name, date of birth, and nationality
• Mobile number and email address
• Home address (for identity verification purposes)
• Government-issued ID documents submitted during KYC
• Payment method details (bank account or e-wallet registered in your name)
• Communications you send to our support team

Information collected automatically

• IP address and approximate location
• Device type, operating system, and browser information
• Pages visited, time spent on the platform, and navigation patterns
• Game activity, bet history, and transaction records
• Session duration, login times, and OTP verification logs

3 How We Use Your Information

We use the personal information we collect only for legitimate purposes that are directly connected to operating the SG5 platform and serving our players. The table below summarises the main uses and the basis for each.

We do not use your personal data for automated decision-making that produces significant legal effects without human oversight. Where automated tools assist in fraud detection or responsible gaming checks, a human review is available upon request.

4 When We Share Your Data

SG5 does not sell or rent your personal information to third parties. We may share your data with the following categories of recipients only where necessary to provide the service or fulfil a legal obligation:

• Payment processors: To facilitate deposits and withdrawals in Philippine Peso through local banks and e-wallets. These processors are contractually bound to handle your data securely.
• Identity verification providers: To assist with KYC document review and age verification in compliance with applicable requirements.
• Game providers: Game studios whose titles are available on SG5 may receive a player identifier to enable gameplay and manage bet records. No additional personal details are shared beyond what is required for the game session.
• Legal and regulatory bodies: Where required by applicable law, court order, or lawful request from a competent authority in the Philippines, we may be required to disclose certain account or transaction information.
• IT and security service providers: Third parties that support the operation and security of the platform may process data on our behalf under strict confidentiality agreements.

Any third party that receives personal data from SG5 is required to protect it in accordance with applicable data protection standards and is prohibited from using it for any purpose beyond what SG5 has authorised.

5 Data Retention

We retain your personal information for as long as your account is active and for a reasonable period afterwards as necessary to fulfil the purposes described in this policy, including compliance with legal obligations.

Specific retention periods may apply in the following circumstances:

• KYC identity documents are retained for the period required to comply with anti-money laundering and financial record-keeping obligations.
• Transaction records including deposits, withdrawals, and bet history are retained for financial compliance purposes.
• Support communications are kept for a period sufficient to resolve disputes and improve service quality.
• Where you have requested account closure, personal data may still be retained as required by law before being deleted or anonymised.

When data is no longer required for its stated purpose and there is no legal basis for retaining it, SG5 will securely delete or anonymise it.

6 Security Measures

SG5 applies technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all platform connections, including the SG5 mobile app
• OTP-based authentication for logins and sensitive account actions
• Access controls limiting data access to authorised staff and systems only
• Regular security assessments of the platform infrastructure
• Monitoring for unusual account activity and suspicious login patterns

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe – use a strong password, enable OTP verification, and contact support immediately if you suspect any unauthorised access to your account.

7 Your Rights

As a user of SG5, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team through the live chat available on the platform or in the SG5 app.

• Right to access: You can request a copy of the personal information we hold about you.
• Right to correction: If any of your personal data is inaccurate or outdated, you can request that it be corrected. You can also update most account details directly in your account settings.
• Right to deletion: You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to object: You can object to the processing of your personal data for direct marketing at any time by updating your communication preferences in your account settings.
• Right to data portability: Where technically feasible, you may request your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all valid data rights requests within a reasonable timeframe. Some requests may require identity verification before they can be actioned to protect account security.

8 Cookies and Tracking

SG5 uses cookies and similar technologies to ensure the platform functions correctly and to improve the experience for our players. Cookies are small text files stored on your device when you visit sg5.live or use the SG5 app.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session management, login state, and security tokens. You cannot opt out of these without affecting platform functionality.
• Analytics cookies: Help us understand how players navigate the site so we can improve the layout and experience. This data is aggregated and does not identify individual users.
• Preference cookies: Remember your settings and preferences, such as language and display options.

You can manage cookie preferences through your browser settings. Blocking essential cookies may affect your ability to log in or use certain features of the platform.

9 Minors and Age Restriction

SG5 is strictly for individuals aged 21 years and above. We do not knowingly collect or process personal information from anyone under the age of 21. Age is verified during the KYC process, and accounts found to belong to underage individuals will be closed and any associated funds will be handled in accordance with our Terms and Conditions.

If you believe that a minor has registered on SG5, please contact our support team immediately so the account can be reviewed and closed.

10 Changes to This Policy

SG5 may update this Privacy Policy from time to time. When material changes are made, we will notify registered players through the platform or by email. The date of the most recent update is shown at the top of this page.

Continued use of the SG5 platform after the effective date of any revision constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we handle your data.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how SG5 handles your personal data, please reach out to us through the live chat support available on the platform or in the SG5 mobile app. Our team is available to assist players across the Philippines.

For commonly asked questions about accounts and platform features, you can also visit our FAQ page.