Key Highlights at a Glance
The most important things to know before you start
You Must Be 21 or Older
SG5 is strictly for adults aged 21 and above. Registration by anyone under the legal age is prohibited. We verify identity during the KYC process and reserve the right to close accounts that do not meet this requirement.
One Account Per Person
Each player is allowed exactly one active account. Creating multiple accounts – whether to claim bonuses more than once or for any other reason – is a violation of these terms and may result in account suspension and forfeiture of funds.
All Transactions in PHP
SG5 operates exclusively in Philippine Peso. All deposits, withdrawals, balances, bonuses, and winnings are denominated in PHP. No currency conversion is required for players using local Philippine payment methods.
Verified Withdrawals Only
Withdrawals can only be processed after your account has completed KYC identity verification. Unverified accounts may deposit and play, but funds cannot be withdrawn until valid government-issued ID and supporting documents have been reviewed and approved.
Bonuses Have Conditions
All promotions and bonuses offered on SG5 come with terms including wagering requirements and eligibility rules. Bonus abuse – including matched or coordinated betting designed to exploit promotions – is not permitted and may result in bonus cancellation.
Philippines Only
SG5 is available exclusively to players located in the Philippines. Accessing the platform from jurisdictions where online gaming is restricted or prohibited is not permitted. Use of VPNs or proxies to circumvent geographic restrictions is a breach of these terms.
Table of Contents
1 Acceptance of Terms
By accessing or using the SG5 platform at sg5.live – whether through a web browser or the SG5 mobile app – you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. This agreement is between you and SG5 and takes effect from the moment you complete the registration process.
If you do not agree with any part of these terms, you should not create an account or use any part of the platform. Continued use of the site after any updates to these terms constitutes your acceptance of the revised version.
These Terms and Conditions apply alongside our Privacy Policy, which explains how we handle your personal data, and our Responsible Gaming guidelines. You should read all three documents before registering.
2 Eligibility and Account Registration
To register and use SG5, you must meet all of the following requirements at the time of registration and on an ongoing basis while your account remains active:
- You are at least 21 years of age.
- You are physically located in the Philippines.
- You are registering as an individual for personal entertainment purposes only.
- You are not currently banned or excluded from any online gaming platform.
- You do not already hold an active SG5 account.
- All information provided during registration is accurate, current, and complete.
SG5 reserves the right to request proof of any of the above at any time. If you fail to meet these eligibility criteria or provide false information during registration, SG5 may suspend or permanently close your account and withhold any funds pending investigation .
3 Account Security and Responsibilities
You are solely responsible for maintaining the confidentiality of your SG5 login credentials. Do not share your username, password, or OTP codes with anyone. SG5 will never ask you for your password via chat, email, or phone.
Every action taken from your account – including bets placed, withdrawals requested, and bonuses claimed – is your responsibility. If you suspect that your account has been accessed without your authorisation, you must notify SG5 support immediately through the live chat feature available on the platform.
- Use a strong, unique password for your SG5 account.
- Enable OTP verification for account logins and sensitive actions.
- Log out of your account when using shared or public devices.
- Keep your registered email address and mobile number current and accessible.
SG5 cannot be held responsible for losses resulting from your failure to keep your login credentials secure, provided that SG5 systems were not compromised.
4 Deposits and Payments
All deposits on SG5 are made in Philippine Peso (PHP). SG5 supports deposits via local Philippine online and mobile banking, bank transfers, and select local e-wallets. Only payment methods that are registered in your name may be used. Third-party deposits are not accepted.
Minimum and maximum deposit amounts may apply depending on the payment channel used. These limits are displayed during the deposit process. SG5 does not charge fees for standard deposits, but your bank or e-wallet provider may apply their own transaction fees.
Deposits are generally credited to your account promptly after successful payment confirmation. In cases of technical delay, please contact support with your transaction reference number for assistance.
Important: SG5 does not accept deposits made via credit cards or cryptocurrency. Only the payment methods listed in your account dashboard are supported for funding your SG5 balance.
5 Withdrawals
Withdrawal requests can only be submitted once your account has passed KYC identity verification. You will need to provide a valid government-issued ID and, where required, proof of your payment method. Verification is a one-time process unless your details change or additional review is triggered.
Withdrawals are processed in Philippine Peso to the bank account or e-wallet registered under your name. SG5 does not transfer funds to third-party accounts under any circumstances. Processing times vary by payment method and are shown during the withdrawal request process.
- Pending withdrawals may be subject to review before processing.
- Any active bonus wagering requirements must be met before a withdrawal can be completed on the portion of funds tied to a bonus.
- SG5 reserves the right to request additional documentation for large withdrawal amounts as part of standard compliance checks.
For full details on supported withdrawal channels and typical processing times, visit the Withdrawal page.
6 Bonuses and Promotions
SG5 offers various promotions for new and returning players. Each promotion has its own set of terms including eligibility criteria, wagering requirements, validity periods, and game restrictions. These specific terms are published alongside each offer on the Promotions page and must be read before opting in.
Bonus funds and winnings derived from bonus play may not be withdrawn until all applicable wagering requirements have been met. Attempting to withdraw before meeting these requirements may result in the bonus and associated winnings being forfeited.
The following actions constitute bonus abuse and are strictly prohibited:
- Creating multiple accounts to claim the same promotion more than once.
- Coordinating with other players to exploit bonus terms through matched or low-risk betting strategies.
- Using a bonus in a manner inconsistent with its stated purpose or game restrictions.
SG5 reserves the right to cancel bonuses, reverse bonus-derived winnings, and suspend accounts where abuse is detected. Decisions on bonus eligibility are at SG5's sole discretion.
7 Gameplay and Fair Use
All games on SG5 use certified random number generation (RNG) or live dealer mechanics from established game providers. SG5 does not manipulate game outcomes. Return-to-player (RTP) percentages, where applicable, are determined by the game providers and are not controlled by SG5.
Players must use the platform for personal entertainment only. The following are prohibited:
- Using automated software, bots, scripts, or any tool to interact with games or the platform in place of a human player.
- Exploiting software bugs, errors, or glitches to gain an unfair advantage. Any winnings resulting from a known or suspected bug may be voided.
- Colluding with other players in poker, live games, or any other competitive format.
- Any form of cheating, fraud, or deceptive behaviour on the platform.
If a game round is interrupted due to a technical issue, SG5 will resolve the round based on the game state at the time of disconnection in line with the relevant game provider's rules. In cases of system error, SG5 reserves the right to void the affected round.
8 Responsible Gaming
SG5 is committed to promoting safe and responsible gaming. Online gaming is a form of entertainment and should never be treated as a reliable source of income or a way to recover financial losses. There is always risk involved, and outcomes are never guaranteed.
We encourage all players to:
- Set a PHP budget before each session and stick to it.
- Use deposit limits and session reminders available in your account settings.
- Take regular breaks and avoid extended uninterrupted gaming sessions.
- Seek help early if gaming is affecting your finances, relationships, or mental wellbeing.
Players may request a self-exclusion or cooling-off period through SG5 support. During self-exclusion, access to the account is suspended and no promotional communications will be sent. To learn more about responsible gaming tools and external support resources, visit our Responsible Gaming page.
9 Account Suspension and Termination
SG5 reserves the right to suspend, restrict, or permanently close any account at its discretion. Circumstances that may lead to account action include, but are not limited to:
- Breach of any section of these Terms and Conditions.
- Provision of false, incomplete, or misleading information during registration or KYC.
- Suspected fraudulent activity, money laundering, or use of the platform for any unlawful purpose.
- Chargebacks, payment disputes, or reversed transactions initiated by the player.
- Bonus abuse or multi-accounting as described in Section 6.
- Use of the platform from a restricted jurisdiction.
Where an account is closed for a breach of these terms, SG5 may withhold any remaining balance pending investigation. If no breach is found, eligible funds will be returned to the player via their registered payment method. Players wishing to close their account voluntarily may do so by contacting SG5 support.
10 Privacy and Data
SG5 collects and processes personal data as necessary to operate the platform, verify player identities, process payments, and comply with applicable legal obligations. Your data is handled in accordance with our Privacy Policy, which forms part of your agreement with SG5.
By registering on SG5, you consent to the collection and use of your personal information as described in the Privacy Policy. This includes identity documents submitted during KYC, transaction records, and account activity data retained for compliance purposes.
SG5 uses SSL/TLS encryption on all connections and applies security controls to protect stored data. You have rights regarding your personal data, including the right to request access or correction. Details are set out in the Privacy Policy.
11 Limitation of Liability
SG5 provides the platform on an "as available" basis. While we make reasonable efforts to ensure continuous availability, we do not guarantee uninterrupted access and are not liable for losses caused by downtime, technical errors, or events outside our control.
To the extent permitted by applicable law, SG5's liability to any player is limited to the amount of funds held in that player's account at the time the claim arises. SG5 is not liable for indirect, consequential, or speculative losses including lost winnings, lost data, or reputational damage.
Nothing in these terms limits liability for fraud, gross negligence, or any matter that cannot be excluded by law.
12 Changes to These Terms
SG5 may update these Terms and Conditions from time to time to reflect changes in our services, applicable regulations, or operational practices. When material changes are made, we will notify registered players through the platform or via email to the address on your account.
The date of the most recent update is shown at the top of this page. Continued use of SG5 after the effective date of any revision constitutes your acceptance of the updated terms. If you do not agree with the revised terms, you should stop using the platform and contact support to close your account.
Questions about these terms can be directed to the SG5 support team via live chat on the platform. For frequently asked questions about the platform, visit the FAQ page.